BLEND IT YOURSELF FAQ

  • GENERAL QUESTIONS
  • Your choice of 6 or 12 smoothies and açaí bowls. Our frozen blends are pre-portioned in cups and bowls you can take to go (just add your base of choice and blend!). You'll also find a goodie bag with straws and spoons to style out your cups and bowls.
  • Just some freezer space, a blender, and the liquid base of your choice. We'll send the rest!
  • This might be obvious, but... please, keep all smoothies and açaí bowls in your freezer. That way, they're ready to blend when you are.
  • Your blends will stay super fresh for at least a month. We suggest consuming them within this timeframe.
  • No need to thaw—just toss your frozen ingredients straight into the blender!
  • We have options for everybody! Order a 6- or 12-pack, choose your favorite blends, pick a delivery date, and we’ll ship the goods to your doorstep. Shipping is always free!
  • Our 6 pack is $48, which is $8 per blend. And our 12 pack is $87, which is $7.25 per blend. Shipping's always on us!
  • All applicable sales tax is included in the quoted price.
  • We will charge your payment method when you place your order.
  • Our box is made out of 100% recycled materials, and the insulation is made from recycled PET plastic bottles.
  • MANAGING MY ACCOUNT
  • No problem: just visit the account section to update your address and payment info.
  • If you decide to cancel your order or account, please contact our customer service team at help@juicegeneration.com
  • SHIPPING + DELIVERY
  • Go to orders page and enter your zip code to see if we ship to your area.
  • Shipping is free! You focus on perfecting your order, we'll take care of the rest.
  • We use FedEx, in partnership with PeriShip, who specializes in making sure your delivery stays chill on its way to you.
  • Of course! All packages are delivered without a signature - just put them into the freezer as soon as you get home.
  • Due to weather conditions or other FedEx delays, your package may arrive after the estimated time. Don't worry - we've got you covered and pack our boxes with dry ice to keep them frozen on its way to you.
  • Your delivery is shipped on dry ice, which can keep your cups and bowls frozen for several hours. However, we recommend to play it safe and get those blends in the freezer as soon as possible.
  • We'll do everything we can to get your delivery to you on your specified date. Of course, there may be some exceptions: inclement weather or natural disasters, delays in shipping – life, basically. You can always give us a call if you have any issues at 888.266.5377 Monday–Friday 7 a.m.–6 p.m. ET and Saturday–Sunday 8 a.m.–4 p.m. ET.
  • No, unfortunately, we can't ship to P.O. Boxes or APO, FPO, or DPO boxes. Sorry about that!
  • Unfortunately, we only deliver to the continental US. Please check our zip code tool on the how it works page to see where we can deliver.
  • Of course! We recommend shipping it to the place wherever you'll be storing it. Just let us know at checkout where you'd like us to send your smoothies.
  • RECIPES + INGREDIENTS
  • We source our ingredients from exotic destinations around the world! We've gone far and wide, to bring you these superfruit smoothies and bowls. 
  • We use as much organic produce as possible. We are on our way to being certified organic.
  • Everything you'll find in our BIY boxes is gluten, dairy, and soy-free. The granola that comes with our açaí bowls is processed in a facility that handles gluten (although the granola itself is gluten-free).
  • Our smoothies and açaí bowls are vegan—except for the Papaya Avocado smoothie, which includes Manuka honey.
  • Each smoothie and bowl's ingredients are listed in the menu pages, so you can find the blends that best works for you. Please note that all blends are packaged in a facility that handles peanuts and tree nuts.
  • We've portioned these out to be a perfect single serving—you shouldn’t have any leftovers, but if you do you can definitely pop them back in the freezer!
  • We calculate the nutritional information for BIY recipes using ESHA Research’s The Food Processor SQL software and additional independent certifying agencies. All data is rounded to meet current U.S. FDA NLEA guidelines. Due to the handcrafted nature of our smoothies and bowls, actual nutritional values may vary slightly.
  • This isn't meant to be a diet plan, but you can definitely make your smoothies a part of a healthy lifestyle. Nutrition can be found on the back of each cup or bowl, along with each product's page on our website.
  • We love Breville and Vitamix, but any blender will work.
  • We love almond milk. But get creative - coconut water, nut milks, filtered water, or any fruit juice can also work!
  • Unfortunately, cannot make any customizations or substitutions at this time. Feel free to add to any of the smoothies or bowls to make it your own!
  • REFUNDS + CLAIMS
  • Unfortunately, we cannot offer refunds after your order is confirmed. If you need to edit, postpone, or cancel your order, please contact us at 888.266.5377 or email us at help@juicegeneration.com
  • We’re sorry, we can't accept returns. Share it with a friend or a neighbor!
  • Call us within 24 hours at 888.266.5377 Monday-Friday 7 a.m.—6 p.m. ET and Saturday-Sunday 8 a.m.—4 p.m. ET or email us at help@juicegeneration.com, and we will take care of this for you.